For your convenience, our most common customer questions are answered right here.
Not finding what you want? Reach out directly through our Contact Us page.
Q: How do I choose an itinerary?
A: We offer a wide variety of itineraries suitable for all ages, fitness levels and personal interests. Figuring out the total number of days you are available to travel is a good starting point and your Travel Coordinator can guide you through the options.
Q: Can I make changes or additions to these tours?
A: Yes! We are happy to modify any tour to meet your needs and also add pre and post-excursion extensions. If you sign up for a group departure we cannot change the group portion, but we can add extensions before and after.
Q: When is the best time to go to Peru?
A: Many travelers like to visit Peru between the months of April and October, when the chances of rain are much lower. The height of summer (June through August) and the Christmas holiday season have larger crowds but can still be a fun time to visit us!
Q: What is the weather like in Peru?
A: The most traveled section of Peru, where Cusco and Machu Picchu are located, has a dry season (April – October) and a rainy season (November – March) with daytime temperatures in the 60s and 70s and lows in the 40s. Rainfall and temperatures vary in other regions depending on season and elevation.
Q: What is a typical day like in Peru?
A: A typical day in Peru will vary from tour to tour, but generally you can expect to start your excursions right after breakfast with a full day of scheduled activities or sightseeing. Contact your Travel Coordinator to discuss the specifics of your tour.
Q: How physically fit do I need to be to enjoy a trip to Peru?
A: Our trips vary in level of activity, so the requirements differ based on itinerary. It’s important to keep in mind that much of Peru is at or above 8000’ above sea level which can add some difficulty to the activities. Please check our physical ratings for each itinerary to see what may be required of you when assessing your ability to enjoy a trip. If you have any specific questions, please contact your Travel Coordinator. We have personal experience with these activities and can help you decide whether a trip is right for you.
Q: How much time do we need to visit Peru?
A: We offer trips as short as 5 days, but recommend 7 days to adequately explore the Andean highlands (Cusco, Sacred Valley and Machu Picchu). If you wish to visit more than one region, we recommend travelling for at least 12 days.
Q: How far in advance should I book?
A: Peru is a popular destination and space at the most desirable hotels fills up quickly. As a rule, the further in advance you can plan, the more options you will have. We recommend planning at least six to nine months in advance throughout the year, and a year ahead of time for anything over the Christmas holiday season.
Q: What are your booking and cancellation policies?
A: Click here to see our booking and cancellation policies.
Q: Do you use certified guides?
A: Our guides have been carefully selected for their knowledge, professionalism, experience and ability to effectively manage groups with finesse. We hire only guides who are native to the destination and are licensed and/or certified in accordance with the government regulations of their country. All are fluent in Spanish and English, and some also speak indigenous languages. Most have advanced degrees in tourism, biology, native culture or other related field. All guides are experienced in the outdoors and trained in basic first aid.
Q: What kind of accommodations can I expect?
A: We work with 3 and 4-star hotels that meets our standards. We also work with several amazing 5-star properties. All of our hotels are clean, comfortable, well-located, offer en suite bathrooms and have been personally vetted by our local staff.
Q: Do tours include airfare?
A: We will confirm all airfare within South America. You are responsible for booking international flights to/from Peru.
Q: How many people are on your tours?
A: Although we specialize in custom and private tours, our custom group trips operate with a minimum of two and a maximum of twenty guests. This policy minimizes our environmental impact, allows us to travel to areas less visited, and makes the sightseeing experience more personal. It allows our guides sufficient time to attend to the individual needs of each visitor. Traveling in small groups also increases the likelihood of encountering wildlife in some areas, such as the Amazon. Some all-inclusive lodges and cruises offer excursions with their in-house guides and groups for those days may exceed eight travelers.
Q: Will I get more information on packing, vaccines, currency, electricity, etc.?
A: Yes! After booking you will receive an information packet which includes all of the need-to-know information that is specific to your itinerary. This includes packing lists, restaurant recommendations, tipping guides, FAQs, vaccine recommendations and currency information. Your Travel Coordinator will also be a great resource for any other information you may need.